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FAQS
About the Product
1. What age is the jigsaw puzzle suitable for?
We offer jigsaw puzzles of various difficulty levels and sizes, suitable for different age groups:
Children's Puzzles: 3 years and up
Advanced Adult Puzzles: 12 years and up
3D Puzzles: Recommended for 14 years and up
Please refer to the product page for specific age recommendations.
2. Is the puzzle made of wood or paper?
We offer a variety of materials, including:
• Traditional paper puzzles
• Wooden puzzles
• Laser-cut puzzles
• 3D puzzles
3. Are the puzzles easily damaged?
Our puzzles are made with thickened materials and high-quality printing processes, ensuring good durability under normal use.
Wooden puzzles are generally more sturdy and suitable for collection and repeated assembly.
4. Can I save the completed puzzle?
Of course.
You can use:
• Puzzle glue
• Picture frame
• Puzzle fixing film
to display or collect your completed work.
5. Are there any missing pieces?
We conduct rigorous checks before shipping, but occasionally missing pieces may occur during transit.
If you find any missing pieces, please contact customer service and provide:
• Order number
• Photo of the missing area
• Puzzle name
We will do our best to assist in resending the missing pieces or providing a solution.
About Orders and Shipping
6. Do you offer free shipping?
Yes, we offer free standard shipping worldwide.
Additional charges may apply to some remote areas; we will notify you in advance of any special circumstances.
7. How long does it take for my order to ship?
Orders are usually processed and shipped within 1–3 business days.
Slight delays may occur during holidays or promotional periods.
8. How long does delivery take?
Estimated delivery time: 8-15 business days
The exact time may vary depending on customs or logistics conditions.
9. How can I track my order?
After your order is shipped, you will receive a confirmation email containing a tracking number.
You can track your package's status at any time.
Regarding Returns and Exchanges
10. Can I return an item?
Yes.
You can apply for a return within 30 days of receiving the item, provided it is unused and in its original packaging.
11. What if the item is damaged?
If you receive a damaged item, please contact customer service within 7 days and attach relevant photos.
We will arrange the following based on the situation:
• Free replacement
• Exchange
• Or refund
12. Can I cancel my order?
Once an order enters the processing or shipping stage, it is generally not possible to cancel it.
If you need to modify your order, please contact us as soon as possible.
Contact Us
If you have any further questions, please contact our customer service team at mirai@generwork.com, and we will assist you as soon as possible.
