.png "Generwork")
Terms & Conditions
Effective Date: May 13, 2026
These Terms of Use (hereinafter referred to as "these Terms") apply to the sale and purchase of products (hereinafter referred to as "Products") through the website located at www.generwork.com (hereinafter referred to as "the Website"), including all products and services offered on or through the Website (collectively, "the Website"). This Website is operated by or on behalf of Generwork (hereinafter referred to as "the Company," "we," or "our"). Whether you access and use this Website as a guest or a registered user, you are bound by these Terms.
Please read these Terms carefully before accessing or using this Website. By using this Website or clicking to accept or agree to these Terms (if this option is available), you accept and agree to be bound by these Terms and acknowledge that you have read and understood our Privacy Statement. If you do not agree to these Terms or the privacy practices described in our Privacy Statement, you may not access or use this Website.
Please note that these Terms include provisions waiving your right to participate in class action or representative actions. For more information, please see Sections 22 and 23.
This website is controlled and/or operated by Hong Kong and is intended for the use of individuals residing in Hong Kong only. This website is not intended to subject users to the laws or jurisdictions outside Hong Kong. This website is for personal use only and may not be used for commercial sales or commercial purposes. We do not imply that this website is available or accessible outside Hong Kong or in any jurisdiction where we are not authorized to conduct business, nor do we imply that we are soliciting business in any such jurisdiction. If you access or use this website from outside Hong Kong, you do so at your own risk and are responsible for complying with all local laws, regulations, and rules of your jurisdiction. We may, at our sole discretion, limit the availability of all or part of the content of this website to any individual, geographic region, or jurisdiction at any time.
1. Eligibility for these Terms.
This website is only available to users who are 18 years of age or older and residing in Hong Kong. By using this website, you represent and warrant that you have reached the legal age to enter into a legally binding contract with us and are entitled to be bound by these Terms. If you do not meet all of the foregoing requirements, you may not access or use this website.
2. Privacy Statement.
We may monitor your use of this website and may use and disclose any information and materials received from you or collected through your access to or use of this website for any lawful reason or purpose. Please refer to our Privacy Statement for information on how we collect and use your information. Our Privacy Statement is expressly incorporated into these Terms by reference. Other policies you can access through this website also apply to your access to and use of this website, and these policies may be revised from time to time.
3. Access to and Use of the Website.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-sublicensable, non-transferable, and revocable license to access and use this website solely for personal and non-commercial purposes. Information on this website may occasionally be inaccurate, incomplete, or outdated, and we make no representation as to the completeness, accuracy, or timeliness of any such information. Any reliance you place on the information provided on this website is at your own risk. We assume no liability whatsoever for any liability arising from your or any other website visitor or any person who may become aware of any content on this website as a result of reliance on this website. We reserve the right to refuse access to or use of this website to any person at any time for any reason.
4. Account.
To access certain features of this website, you may need to register and create an account (“Account”). By creating an account, you agree to: (a) provide accurate, up-to-date, and complete information about yourself and update it as needed; (b) maintain the security of your account; and (c) immediately notify us of any unauthorized use of your account or any other account security breach. You agree to promptly update your account information for transactions conducted on this website. We reserve the right to accept or refuse your registration for account creation and/or access to or use of this website at our sole discretion.
By creating an account, you agree to:
• We may refuse or require you to change any account information you provide to us during or after registration.
• We have the right to take action based on the instructions you provide to us with your username and password.
• We are not responsible for any unauthorized access to your account.
• If we believe that your username and password have been used by someone else, or that your personal information has been accessed without authorization, or for other reasons we deem reasonable, we may block your access to this website without prior notice.
5. Product Availability and Description.
Some products may not be available in all regions. We reserve the following rights (but not obligations): (a) to restrict the sale of our products to any individual, geographic region or jurisdiction, as specific as the circumstances may dictate; (b) to limit the quantity of any products we offer available for sale; and (c) to cease the sale of any product at any time. Furthermore, while we make every effort to present products as accurately as possible, we cannot guarantee that any colors displayed on your computer monitor will be perfectly accurate. Therefore, product descriptions may contain typographical errors, inaccuracies or omissions relating to product appearance, stock, price, promotions, offers, shipping costs and delivery times.
6. Product Pricing.
Product prices displayed on the website are quoted in US dollars and are valid only in Hong Kong. All prices, images and descriptions on the website are subject to change at any time. Price discrepancies on the website, whether past or future, are non-refundable. For any questions regarding prices or promotions, please contact us within thirty (30) days.
7. Order Acceptance and Cancellation.
You can order products on this website (hereinafter referred to as “Orders”). By placing an order with us, you agree to the prices and terms displayed on the website. All Orders are subject to availability of the ordered products. Orders are valid and binding only upon written acceptance by the Company, which will accept the order via a confirmation email sent to the email address you provided in the order. Orders accepted by the Company may not be cancelled without the Company's express written consent. The Company may cancel orders in whole or in part due to product shortages or discontinuation, price changes (e.g., incorrect product prices displayed on the website), or other reasons at the Company's sole discretion. We will notify you of any order cancellations and refund any prepayments you have made to the Company.
8. Prices and Taxes.
Product prices on the website are subject to change without notice. Prices listed on the website do not include any foreign, federal, state, or local sales tax, use tax, value-added tax, excise tax, gross income tax, or any similar transaction tax or excise tax, customs duties, taxes, or other charges or fees levied or calculated in connection with the use or sale of the product (collectively, "Taxes"). Any taxes payable will be calculated at or before the order settlement.
9. Payment.
All orders must be paid in full before shipment, including all taxes and shipping costs, which will be detailed and available for your review at checkout or before checkout. We use third-party payment processors (“Payment Processors”) to process your order payments. Our Payment Processors will process your payments in accordance with their terms, which will be provided to you at checkout or before checkout. We are not responsible for errors or processing times by the Payment Processors. By placing an order on the website, you agree to pay all fees through the Payment Processor, based on the valid price of the goods at the time of purchase and applicable payment terms, and you authorize us to deduct the amount from your chosen payment method through the applicable Payment Processor.
10. Shipping and Handling Fees.
You are responsible for all shipping and handling fees, which will be available at checkout or before checkout. Ownership and the risk of loss or damage to the ordered products will transfer to you upon delivery to the address specified in the order. You acknowledge and agree that we are not liable for any loss caused by our failure or our third-party logistics providers to deliver the goods on time.
11.Returns.
For information on product returns, please refer to our Returns and Exchanges Policy.
12. User Content.
You agree that all information and materials you provide to us, including personal information (collectively, “User Content”), are true, accurate, and complete, and that you will maintain and update such information periodically. Furthermore, you acknowledge and agree that you will not publish User Content if:
you have not obtained all necessary consents;
• the content is discriminatory, obscene, pornographic, defamatory, may incite racial hatred, violates confidentiality or privacy obligations, may cause harassment or inconvenience to others, encourages or constitutes a criminal act, results in civil liability, or violates the laws of any applicable jurisdiction using this website; or
• it is inherently harmful, including but not limited to computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
• we will fully cooperate with law enforcement or court orders regarding the identity or other details of any person who publishes material to this website in violation of Section 12.
If you provide us with or choose to publish any User Content on the website, you do so at your own risk. You agree and acknowledge that the Company may disclose User Content if it determines that: (i) disclosure is necessary to enforce these Terms, respond to any allegations that User Content infringes on the rights of a third party, or protect the rights, property, or personal safety of the Company, its users, and the public; or (ii) appropriate legal process requires disclosure. Without limiting the foregoing, you authorize the Company to provide User Content in a searchable format for access by users of the Website and third-party websites (as defined in Section 16); however, the Company assumes no responsibility for User Content that is publicly visible on the Website, third-party websites, or search engines, even if you or the Company have removed such User Content. You understand and agree that the Company assumes no responsibility to you or any third party for any User Content.
13. Feedback.
By sending information, ideas, suggestions, proposals, plans, or other materials to the Company via the internet, email, or mail (collectively, “Feedback”), you agree that we may edit, copy, publish, distribute, translate, and use any such Feedback in any medium at any time without restriction. We have no obligation to (a) keep any feedback confidential; (b) pay any compensation for any feedback; or (c) respond to any feedback. You hereby grant us a perpetual, irrevocable, worldwide license to use any feedback in any way, with the right to sublicense, without payment of any compensation, without reporting such use, and without any other restrictions.
14. Prohibited Uses.
Except as otherwise prohibited in these Terms, you may not use this website for: (a) any illegal or unauthorized purpose, such as violating any law (including, but not limited to, copyright law) in your jurisdiction; (b) instigating others to commit or participate in any illegal activity; (c) violating any international, federal, provincial, or state statute, rule, law, or local regulation; (d) infringing or violating our intellectual property rights or the intellectual property rights of others; (e) harassing, abusing, insulting, harming, defaming, disparaging, degrading, intimidating, or discriminating against others on the basis of sex, sexual orientation, religion, race, color, age, national origin, or disability; (f) submitting false or misleading information; (g) uploading or transmitting viruses or any other type of malicious code that will or may in any way affect the functionality or operation of this website or any website or the Internet. (h) Collecting or tracking the personal information of others; (i) Sending spam, phishing, online fraud, impersonation, web crawling, scraping or stealing data; (j) Using it for any obscene or immoral purpose; or (k) Interfering with or circumventing the security features of this website or any website or the Internet. We reserve the right to terminate your access to and use of this website if you violate any of the prohibited uses in Section 15. We reserve the right to refuse access to or use of this website to anyone at any time for any reason.
15. Third-Party Websites.
This website may provide links to third-party websites and resources not maintained by us (“Third-Party Websites”). We assume no responsibility for such Third-Party Websites and make no warranties or representations regarding their content. We recommend that you read the privacy statements and user agreements of the Third-Party Websites you visit. We assume no and will not assume any liability for: (a) the terms and conditions of any transaction between you and any such third-party website; (b) any deficiencies or problems with the background, insurance, credit, or licensing of any such third-party website; (c) the quality of the products or services offered or advertised by the third-party website; or (d) any other legal liability arising out of or in connection with your transactions with the third-party website. Your use of third-party websites is at your own risk. If you have any dispute with any third-party website, you agree to release us and our affiliates, agents, and employees from any and all claims arising out of or in any way related to such disputes.
16. Intellectual Property.
Trademarks and service marks on this website include, but are not limited to, the Generwork logo and any related trademarks, service marks, and logos. All trademarks, service marks, information, and materials on this website are the property of us and/or our respective licensors and suppliers and may be protected by copyright, trademark, patent, and/or other proprietary and proprietary laws. Nothing on this website shall be construed as granting you a license or right to use any trademark or service mark without the prior express written consent of the owner. Unless expressly authorized by us in advance, you agree not to copy, download, modify, rent, lease, lend, sell, distribute, or create derivative works based on all or any part of this website or any information or materials provided through this website. Unauthorized use of any part of this website, including but not limited to any software used on this website, may result in civil and criminal penalties (including but not limited to possible monetary damages) for you, including but not limited to copyright infringement.
17. Copyright Infringement.
(a) Copyright: Infringing Material. We take copyright infringement allegations seriously. We will respond to notices of copyright infringement allegations that comply with applicable law. If you believe that any material on or accessed through this website infringes your copyright, you may submit a written notice to the email address listed in Section 18(c) "Contact Information" below, requesting the removal of such material from this website (or the blocking of access to such material). The written notice ("Notice") must include the following:
• Your handwritten or electronic signature.
• Please provide an identification and description of the copyrighted work that you believe has been infringed; or, if the claim involves multiple works on the website, please provide a representative list of such works.
• Please specify the material you believe constitutes infringement in a sufficiently precise manner so that we can locate it (please provide the specific URL where the material appears).
• Please provide sufficient and up-to-date information so that we can contact you (including your full name, postal address, telephone number, and (if) email address).
• Declare that you sincerely believe that the use of the copyrighted material is not authorized by the copyright owner, its agent, or by law.
• Declare that the information in the written notice is accurate.
• Declare (and be liable for perjury if any) that you are the copyright owner or have been authorized by the copyright owner to act on its behalf.
• If you fail to comply with all requirements, your notice may be invalid. Please note that if you knowingly and intentionally make a false statement that content or activity on the website infringes your copyright, you may be liable for damages (including costs and attorneys' fees).
• If a user repeatedly infringes, the company reserves the right to disable and/or terminate that user's access to the website and/or account, as appropriate.
(b) Counter-notification Procedure If you believe that content you posted on the website has been wrongly removed or access has been wrongly disabled, you can submit a counter-notification (“counter-notification”) to us by sending a written notice to the email address listed in the “Contact Information” below. The counter-notification must include the following:
• Your handwritten or electronic signature.
• Please provide the identifier of the removed or blocked material and its location prior to removal or blocking (please provide the specific URL where the material was removed or blocked).
• Please provide sufficient and up-to-date information so that we can contact you (including your full name, postal address, telephone number, and (if any) email address).
• You declare, in exchange for perjury, that you genuinely believe that the removal or blocking of the aforementioned material was due to error or misidentification of the material to be removed or blocked.
You declare that you agree to submit to the jurisdiction of the federal district court in the jurisdiction where you reside (or, if you reside outside Hong Kong, any jurisdiction where the website is located), and that you will accept service of process by the person who filed the complaint with the website (or their agent).
We may reinstate the removed content if the party who filed the original notice does not bring legal action against you within ten (10) to fourteen (14) days after receiving a copy of your counter-notification. Please note that if you knowingly and falsely claim that content or activity on the website was removed or disabled due to error or misrepresentation, you may be liable for damages (including costs and attorneys' fees).
(c) Contact Information. If you believe your copyrighted material has been used on this website without permission, please send a notice and counter-notification to our designated copyright infringement notification agent:
• Email: mirai@generwork.com
• Mailing Address:
• Recipient: Copyright Agent
18. Indemnification.
You agree to defend, indemnify and hold harmless us, our officers, directors, employees, volunteers, agents, licensors and suppliers from and against any claims, suits or demands, liabilities and settlements (including, but not limited to, reasonable legal and accounting costs) arising out of or alleged to arise from: (a) your use of and access to this website or activities related to this website; or (b) your breach of these Terms, including your infringement of any third party's rights, such as, but not limited to, any trademark rights, copyrights or other proprietary or privacy rights. The Company reserves the right to exclusively defend and control any matter for which you are liable at its own expense, and you shall not, under any circumstances, enter into a settlement regarding any matter without the Company's prior express written consent.
19. Disclaimer.
We do not guarantee the security of this website, nor do we guarantee uninterrupted access to or use of this website. This website and all products and information provided through this website are provided "as is" without any representations or warranties, express or implied, and we disclaim all statutory or implied representations, warranties, terms and conditions relating to this website, including representations and warranties of satisfactory quality, merchantability, fitness for a particular purpose, non-infringement, and title. We do not guarantee the accuracy, completeness, timeliness, or error-free nature of this website (or any part thereof). You use any materials on this website at your own risk. You agree that you must assess and assume all risks associated with accessing and using this website, including any reliance on the accuracy, completeness, or usefulness of any information provided through this website (including third-party websites). We are not liable for any damage and/or loss of parts caused by the user's failure to operate or use any product in accordance with the relevant instructions.
20. Limitation of Liability.
To the maximum extent permitted by applicable law, we shall not be liable for any loss or damage caused by products sold through this website. In no event shall we be liable for any direct, indirect, punitive, incidental, special, or consequential damages (including personal injury or property damage) arising out of, related to, or relating to the use or misuse of the products or this website, and you agree to defend, indemnify, and hold us harmless in this regard. Your use of the products and access to and use of this website is entirely at your own risk. This Section 19 applies to any liability alleged based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damages.
If you are dissatisfied with any product, any part of the website, or any terms, your sole remedy is to cease accessing and using this website. If any aspect of the foregoing limitation of liability cannot be enforced, the Company's maximum cumulative liability to you for your use of this website shall be the total amount you paid to the Company for the relevant products purchased on this website.
21. Governing Law and Jurisdiction.
You hereby agree that these Terms (and any claim or dispute arising out of or relating to these Terms or your use of this website) shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of laws principles; you agree to submit to the exclusive jurisdiction of the courts located in Hong Kong and waive any objection to jurisdiction, forum or forum inconvenient to bring in such matters. The parties hereby waive, to the fullest extent permitted by applicable law, any right of their parties to a jury trial in connection with any action arising directly or indirectly from, or pursuant to, these Terms or related to them.
22. Dispute Resolution.
Before you initiate, join, or be joined (whether as a party to an individual action or a member of a class action) any action arising out of, relating to, or relating to these Terms or your use of this website, you agree to submit a written notice of claim to the address below. You further agree to include in such notice your name, the means by which your company can contact you (e.g., address, telephone number, email address, etc.), a description of your claim, and any documents you hold supporting your claim. You also agree that, in order to comply with these Terms, you must submit the notice solely on your own behalf and not as part of a class action or group. You also agree that the Company shall have at least thirty (30) days from the date you file your claim to resolve your claim, whether by taking corrective action or by indemnifying you for the losses you claim.
You agree that providing the Company with notice of your claim and allowing the Company at least thirty (30) days to attempt to resolve your claim is a prerequisite for you to file, join, or be joined in any legal proceedings against the Company, as stated above.
23. Class Action Waiver.
If, after you have filed notice of your claim with the Company and have had at least thirty (30) days to resolve your claim, you and the Company have not reached a settlement and your claim exceeds $1,000, you agree to waive your right to file or participate in a class action or other representative action in respect of your claim.
24. Termination.
These Terms shall remain in effect unless you or we terminate them. You may terminate these Terms at any time by notifying us that you no longer wish to access or use this website, closing your account, or ceasing access to or use of this website by sending an email to mirai@generwork.com. If we determine or suspect that you have failed to comply with any term or provision of these Terms, we may terminate your access to and use of this website at any time without notice, and you shall still be liable for all amounts due up to and including the termination date.
25. Restricted Countries.
Due to international regulations and compliance requirements, we do not accept orders or process payments from the following countries: Afghanistan, Belarus, Burundi, Cuba, North Korea, Democratic Republic of Congo, Iran, Iraq, Libya, Myanmar, Russia, Somalia, South Sudan, Sudan, Syria, Ukraine, Venezuela, and Yemen. Any orders from these countries will be automatically cancelled, and payments (if any) will be refunded in accordance with our refund policy.
26. Severability.
If any provision of these Terms is held to be illegal, invalid, or unenforceable, such provision shall remain enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severable from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions of these Terms.
27.Waiver.
Our failure to exercise or enforce any right or provision in these Terms shall not constitute a waiver of such right or provision.
28. Assignment.
You may not assign or delegate these Terms and any rights and licenses granted under these Terms.
29. Amendments to Terms.
We may, at our sole discretion, amend and update these Terms from time to time. All changes will be effective immediately upon posting and will apply to all thereafter access to and use of this website. Any amendments to these Terms will be effective from the date of our notice, but such amendments will apply future only and will not be retroactive. In some cases, we may also send a summary of the amendments to these Terms to the email address you have registered with us. Your continued use of this website after the revised Terms are posted constitutes your acceptance and agreement to those changes. Therefore, each time you log in or otherwise access or use this website, you constitute a new agreement with us, which is governed by the then-applicable Terms. You agree that your continued access to and use of this website after the new Terms are posted constitutes your acceptance of and agreement to be bound by the new Terms. You should check this page each time you access or use this website to be aware of any changes, as these changes are binding on you.
30. Contact Information.
If you have any questions about this website or these terms, please contact us at mirai@generwork.com. Because email communication is not always secure, please do not include sensitive information in any such emails.
