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Delivery Information
Thank you for choosing our handmade puzzle products. We are committed to providing every customer with safe, fast, and reliable delivery services, making your puzzle journey a delightful experience from the moment you place your order.
1. Delivery Area
We currently support delivery to many countries and regions worldwide. If you are temporarily unable to place an order in your area, please contact customer service for assistance.
2. Order Processing Time
All orders will be processed after payment confirmation.
Processing Time: 1–3 business days
Orders placed on weekends and holidays will be processed on the next business day.
During promotional events or holidays, order processing times may be slightly delayed; your understanding is appreciated.
3. Delivery Time
Estimated Delivery Time: 8–15 business days
Actual delivery time may vary due to customs, weather, holidays, or local logistics conditions.
4. Shipping Methods
We offer worldwide shipping and use reliable international logistics channels by default:
USPS / UPS / FedEx (within the US)
DHL Express / Aramex (international express)
EMS / ePacket (international standard shipping)
5. Free Shipping
We offer free standard shipping on all orders, with no minimum order requirement.
You can enjoy worldwide shipping without paying extra shipping fees.
Additional shipping fees may apply to some remote areas. In special circumstances, we will contact you in advance to confirm.
6. Tracking
After your order is shipped, you will receive a confirmation email containing tracking information.
You can track your package's status at any time using the tracking number.
If you do not receive the email, please check your spam/junk mail folder or contact customer service for assistance.
7. Packaging Instructions
To ensure the puzzle remains intact during transport, we use:
• Pressure-resistant packaging
• Thickened protective materials
• Moisture-proof treatment
• Gift box packaging (some products)
Whether for personal collection or as a gift for family and friends, it can be delivered with peace of mind.
8. Delivery Delay Notice
The following situations may cause delivery delays:
• Customs inspection
• Severe weather
• Air transport delays
• Peak holiday logistics
• Incomplete address information
If your package does not have updated tracking information for an extended period, please contact us promptly.
9. Address Information
Please ensure your shipping address is accurate when placing your order.
Delivery failure or return due to an incorrect address may require additional shipping fees.
10. Need Help?
If you have any questions about shipping or your order, please contact our customer service team at mirai@generwork.com, and we will assist you as soon as possible.
